Reliable delivery. Seamless service.

At Oculux, we aim to provide a refined and dependable shopping experience from the moment you place your order to the moment your jewelry arrives — and beyond. Below is a detailed overview of our shipping methods, delivery timelines, and return policies.

1. Shipping Information

Delivery Methods

We partner primarily with UPS to ensure safe, efficient, and trackable delivery. Most Oculux products ship using the following methods:

UPS Ground

A cost-effective and reliable option. Delivery time and cost are calculated automatically at checkout based on your distance from our fulfillment location.

UPS 2nd Day Air

A faster delivery option for customers who prefer expedited service. Estimated transit time is 2 business days, with final cost determined by your location.

Other Shipping Methods

A small selection of products may require 5–8 business days for processing and delivery. These items will be clearly noted on their product pages.

Processing Time

Most orders ship within 1–2 business days. During peak seasons or product launches, processing times may extend slightly, but we work diligently to dispatch your order as quickly as possible.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking number. You can monitor your package at any time through the UPS tracking portal.

2. Returns & Exchange

30-Day Complimentary Return Policy

Your satisfaction is essential to us. We offer a 30-day free return and exchange service on eligible items.

How to Request a Return or Exchange

1. Contact our support team at support@oculuxjewelry.com within 30 days of receiving your order.

2. Provide your order number and a brief description of your request.

3. Our team will guide you through the process and provide a prepaid return label if applicable.

Return Eligibility

• Items must be unworn, unused, and in their original packaging.

• Personalized or final-sale items may not be eligible for return.

• Once the returned item is received and inspected, refunds will be issued to the original payment method.

Exchanges

If you wish to exchange your item for a different style or stone, our team will assist you in arranging a smooth and timely exchange. Price differences may apply depending on the new item selected.

3. Additional Notes

Damaged or Incorrect Items

If your item arrives damaged or you received an incorrect product, please contact us immediately. We will prioritize your case and provide a replacement or resolution as quickly as possible.

Support

For any questions regarding shipping, returns, or order support, please contact:

support@oculuxjewelry.com

4. Our Commitment

At Oculux, every order is handled with precision and care. We want your experience — from checkout to unboxing — to reflect the same craftsmanship and intention that goes into every piece we create. If you ever need assistance, our team is here to support you every step of the way.